- DATE:
- AUTHOR:
- The Fountain team
Shift
New in Shift | Neutralized Shift Claim Rejection Messaging
DATE:
AUTHOR:
The Fountain team
Clear title
Neutralized Shift Claim Rejection Messaging
What’s new
Shift claim notification messages now use more neutral language when a request isn’t approved.
Why it matters
It improves worker experience and reduces negative sentiment.
How it works
Updated SMS copy for declined or reassigned shift claims
No workflow or permission changes
Availability
Who: All Shift customers
When: GA on December 16, 2025
Flag: None (copy-only update)